A Technical Partner Who Owns Your Problems

Bring us unclear technical challenges, cross-system issues, or problems no one else will take responsibility for. We'll figure out what needs to happen and make sure it gets done.

The Problem with Most Tech Support

You have a problem that doesn't fit neatly into one category. Your Shopify store needs to talk to your inventory system, which needs to feed your reporting, which surfaces a workflow issue no one anticipated. You call your developer—they say it's a database problem. You call your database person—they say it's an integration issue. Nobody owns the whole mess.

When systems cross boundaries or the solution isn't obvious, you need someone who will take responsibility for the entire problem—not just their piece of it.

What We Do

We take ownership of technical and operational problems that don't have obvious solutions. You bring us the issue—whether it's a known project or something you can't quite define—and we figure out what actually needs to happen. Then we either build it, manage it, or find the right people to execute while staying accountable for the result.

We're comfortable in ambiguous situations where the path forward isn't clear yet. We assess honestly, recommend practical solutions, and take responsibility for delivery. Sometimes that means writing code. Sometimes it means building something unconventional. Sometimes it means coordinating specialists. You work with one person who owns the problem from start to finish.

Where We're Strongest

These are the areas where we have the deepest experience and spend most of our time. They're not the limits of what we can help with—they're the foundation we build from when solving your problems.

Shopify

Store builds, optimization, custom functionality, and integrations. We know how to make Shopify do things it wasn't designed to do and how to connect it to systems it's never heard of.

Fishbowl Inventory

Setup, workflow design, and custom integrations. Deep familiarity with how Fishbowl actually works and where it needs help talking to the rest of your operation.

SQL & Reporting

Decision-focused dashboards and reporting that pull from multiple systems. We surface the metrics that matter and automate the analysis you're doing manually.

Infrastructure & Hardware

Custom solutions when off-the-shelf doesn't exist or costs too much. We'll build the specific tool or system you actually need, not the one a vendor wants to sell you.

How It Works

1. Bring us the problem

Describe what's not working, what you're trying to do, or what's unclear. It doesn't need to fit a category. If it's technical or operational and you need someone to own it, we'll start there.

2. We assess honestly

We dig into your systems, clarify what's actually needed, and tell you whether this is something we should handle. If it's out of bounds or there's a better path, we'll say so upfront.

3. We deliver the solution

Depending on the problem, we either build it ourselves, manage a team to execute it, or bring in the right specialist while staying accountable. You work with one person, regardless of who's doing the work.

4. You have someone to call

After delivery, you're not handed off. Questions, changes, or new issues get routed to the same person who understands your operation and what's already been built.

Levels of Involvement

Depending on the problem and your preference, we work at different levels:

Referral Only

You have a clear project and need the right person. We connect you with someone we trust and step back.

Light Oversight

We connect you with a specialist and stay involved to clarify scope, check quality, and handle any technical questions that come up.

Full Ownership

We take responsibility for the entire problem. You work with us; we handle execution, whether that means doing the work or managing the right people to deliver it.

Who This Is For

This is for you if:

  • You have technical or operational problems that cross system boundaries
  • You're tired of coordinating vendors who won't take ownership of the full issue
  • You want someone who can assess a problem honestly before committing to a solution
  • You value practical results over polished proposals
  • You're comfortable working with someone who'll tell you when something doesn't make sense

This is not for you if:

  • You need a full-time in-house team
  • You want the cheapest bid, regardless of outcome
  • You prefer a fixed menu of services with no flexibility
  • You need someone who'll say yes to everything without pushback
  • You're looking for a quick fix with no interest in understanding the root issue

Why This Approach Works

Someone actually owns the problem. When systems cross boundaries or the solution isn't obvious, you're not coordinating vendors or wondering who's responsible. One person takes it from unclear to done.

Comfortable with ambiguity. We don't need a perfect spec or a clear category. If the problem is real and solvable, we'll figure out what needs to happen—even if it requires unconventional solutions or building something from scratch.

Practical, not precious. Solutions are designed to work in your actual operation, not to showcase a technology or fit a template. If a clever workaround saves you time and money, that's the answer—not the enterprise version that costs ten times more.

Honest assessment upfront. We'll tell you if something doesn't make sense, if there's a better path, or if this isn't the right fit. You get clarity before commitment, not after you're halfway in.

Let's Talk

If you have a problem that doesn't fit neatly into a category—or you're just tired of vendors who won't own the whole issue—reach out. We'll have a straightforward conversation about what's going on and whether we're the right fit to solve it.

Get In Touch