A Technical Partner Who Owns Your Problems

Bring us unclear technical challenges, cross-system issues, or problems no one else will take responsibility for. We'll figure out what needs to happen and make sure it gets done.

The Problem with Most Tech Support

You have a problem that doesn't fit neatly into one category. Your Shopify store needs to talk to your inventory system, which needs to feed your reporting, which surfaces a workflow issue no one anticipated. You call your developer—they say it's a database problem. You call your database person—they say it's an integration issue. Nobody owns the whole mess.

When systems cross boundaries or the solution isn't obvious, you need someone who will take responsibility for the entire problem—not just their piece of it.

What We Do
Whether the work is small or large, well-defined or still unclear, the process stays the same.

You bring us the job—any size, any level of definition. Whether it’s a small, well-scoped task or a large, complex problem that isn’t fully clear yet, we’ll find a way to get it done.

We take responsibility for getting you to a solution. Sometimes that means building it ourselves. Sometimes it means designing the approach and managing execution across multiple systems or developers. If a project is bigger than us, we stay involved and coordinate the right people from our network while remaining accountable for the result.

We’re comfortable stepping in at any point: early, when things are still fuzzy, or later, when you just need reliable execution. You work with one point of ownership from start to finish.

Where We're Strongest

These are the areas where we have the deepest experience and spend most of our time. They're not the limits of what we can help with—they're the foundation we build from when solving your problems.

Web Development

From simple sites to complex web applications. We handle well-defined builds and messy, evolving requirements, and make sure what gets shipped actually works in production.

Shopify

Store builds, optimization, custom functionality, and integrations. We know how to make Shopify do things it wasn't designed to do and how to connect it to systems it's never heard of.

Fishbowl Inventory

Setup, workflow design, and custom integrations. Deep familiarity with how Fishbowl actually works and where it needs help talking to the rest of your operation.

SQL & Reporting

Decision-focused dashboards and reporting that pull from multiple systems. We surface the metrics that matter and automate the analysis you're doing manually.

Infrastructure & Hardware

Custom solutions when off-the-shelf doesn't exist or costs too much. We'll build the specific tool or system you actually need, not the one a vendor wants to sell you.

How It Works
Whether the work is small or large, well-defined or still unclear, the process stays the same.

1. Bring us the problem

Describe what's not working, what you're trying to do, or what's unclear. It doesn't need to fit a category. If it's technical or operational and you need someone to own it, we'll start there.

2. We assess honestly

We dig into your systems, clarify what's actually needed, and tell you whether this is something we should handle. If it's out of bounds or there's a better path, we'll say so upfront.

3. We deliver the solution

Depending on the problem, we either build it ourselves, manage a team to execute it, or bring in the right specialist—while staying accountable. You work with one person, regardless of who’s doing the work.

4. You have someone to call

After delivery, you're not handed off. Questions, changes, or new issues get routed to the same person who understands your operation and what's already been built.

Who This Is For

This is for you if:

  • You have technical or operational work that spans multiple systems or teams
  • You want one point of ownership from start to finish
  • You value honest assessment before anyone commits to a build
  • You prefer practical progress over polished process
  • You want a partner who will challenge bad assumptions and simplify the path

This is not for you if:

  • You need a full-time, embedded in-house team
  • You’re optimizing primarily for the lowest bid
  • You want a rigid scope and a fixed menu of services
  • You expect “yes” to every request without tradeoffs
  • You want a quick patch rather than a durable fix

Why This Approach Works

Someone actually owns the problem. When systems cross boundaries or the solution isn’t obvious, you’re not coordinating vendors or wondering who’s responsible. One person takes it from unclear to done.

Comfortable with ambiguity. We don’t need a perfect spec or a clear category. If the problem is real and solvable, we’ll figure out what needs to happen—even if that means unconventional solutions or building something from scratch.

Practical, not precious. Solutions are designed to work in your real operation, not to showcase a technology or fit a template. If a clever workaround saves time and money, that’s the right answer—not the enterprise version that costs ten times more.

Honest assessment upfront. We’ll tell you if something doesn’t make sense, if there’s a better path, or if this isn’t the right fit. You get clarity before committing, not halfway through.

Let's Talk

If you have a problem that doesn't fit neatly into a category—or you're just tired of vendors who won't own the whole issue—reach out. We'll have a straightforward conversation about what's going on and whether we're the right fit to solve it.

Get In Touch